Website Redwood Search Recruitment Agency Worcester
Senior Account Manager
8.30am – 5.00pm – Monday – Friday
Salary of £32,000 OTE £40,000
Hybrid working – company car, laptop and mobile phone
23 days annual leave increasing with length of service to 25, plus 8 bank holidays
Cycle to work scheme
Contributory pension scheme
Company sick pay
Death in Service policy
Are you a driven and experienced Senior Account Manager?
Can you manage a portfolio of 50 top customers to retain and develop new business?
Do you have a strategic mindset in developing multiple contacts within the business?
Main Tasks will include:
- Using the business plan to prioritise and actively re-negotiate lapsed contracts and set up new contracts where no agreement is in place
- Implement strategies with support from the After Sales Manager for new services and products as well as analysing business needs and seeking new opportunities for growth
- Conduct strategic account reviews to drive growth and profitability
- Managing the delivery of projects to agreed deadlines
- Addressing client concerns and handling calls that require manager involvement
- Increase the revenue and profitability of accounts through optimisation and efficiencies
- Managing supplier relationships specific to your accounts
- Understand clients’ needs and how we can assist in meeting their strategic goals using our proposed solutions
- Build, develop and maintain productive and professional relationships with key decision makers in account base through regular communication and occasional meetings.
- Maintain high customer satisfaction levels that meet company standards
- Work closely with other departments and divisions to ensure customer satisfaction and problem resolution
Please contact Michelle at Redwood Search for more information on this opportunity