Internal Relationship Executive
Are you an experienced Internal Relationship Executive looking for an exciting opportunity with career progression opportunities?
My client is looking for a self driven positive Internal Relationship Executive to join their growing team on a permanent basis in Worcester. Offering training to support personal development.
You will be responsible for contacting existing customers via the telephone to retain and re-sign the customer, upselling and cross selling other services and increase revenue for the business.
Duties and responsibilities:
- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods
- Plan and manage personal business portfolio
- Respond to and follow up sales enquiries using appropriate methods
- Upselling and cross selling products to customers
- Monitor and report on market and competitor activities and provide relevant reports and information.
- Contact existing customers via the telephone to retain and re-sign the customer
- Liaise with internal teams to optimise quality of service, business growth, and customer satisfaction.
- Record, analyse, report and administer according to systems and requirements.
- Support marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organised marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing.
- Update and manage relevant information on internal systems.
- Attend training to develop relevant knowledge, techniques and skills.
- Be self-motivated, organised and confident
- Have a creative approach with the ability to spot opportunities
- You will be driven and motivated by results
- Excellent telephone communicator
- Provide excellent customer service and support to your customers
- Be organised with good attention to detail
- Be able to work as part of a wide and varied team
Computer skills: Must be adept in use of MS Office, particularly Excel and Word, Internet and email.
For further information please call Hannah at Redwood Search recruitment agency Worcester.