Customer Support Executive – Worcester £18-20k
Monday to Friday 8am – 4.30pm, 8.30am – 5.30AM and 9.30am -6pm
Central Worcester – free parking
Redwood Search is pleased to be working with a leading employer in the Worcester area. They are experiencing huge growth due to their success within a niche market and are looking to recruit an experienced and enthusiastic Customer Support Executive to join the team.
Due to expansion, our clients are looking to recruit a Customer Advisor who is willing to go the extra mile to give their clients the service that they are renowned for.
To be successful in the role, you will need to have experience of working with high volume incoming calls and enjoy dealing with clients, and responding in a friendly, helpful manner responding and resolving queries over the phone and by email.
Absolutely no sales involved – pure customer service!
You will also be working on Excel, producing and printing of reports, and updating their bespoke database.
- Receiving incoming calls
- General administrative duties
- Producing reports
- Supporting team members
- Maintaining client confidentiality at all times
- Creating and distributing contracts
- Creating and distributing of commission reports
- Following up of time sheets and outstanding information from clients and their suppliers.
The company provides on-going training and support as well as a friendly team environment. This is a permanent position based in the centre of Worcester which can easily be reached by public transport.
For further information please call Edward Jukes at Redwood Search recruitment agency Worcester.