• Full Time
  • Evesham
  • 24-26k USD / Year
  • Salary: £24-26k

Website redwoodsearch2 Redwood Search Recruitment Agency Worcester

Customer Services Advisor

Near Evesham – own transport needed

£24-26k

Monday to Friday 8.30am – 5pm

Hybrid 1 day per week

Annual profit share bonus scheme linked to Company and individual performance

Pension scheme

28 days annual leave including Bank & Public Holidays (increasing to 31 days after 5 years’ service)

Additional paid leave between Christmas and New Year. (Office close down)

Company Sick Pay

Wellbeing programme

Reward and discount programme

Private health insurance

Employee Referral Scheme

Employee Recognition Programmes

Monthly Chef’s Lunch for colleagues

Regular team social events

Dress down Friday’s

Charitable giving

Free onsite parking

Our client is looking for an experienced Customer Services Executive to liaise with their customers and manage their accounts. These are some of the duties for the role :

  • Liaise with suppliers and hauliers to meet demand and order dates
  • Log all orders relating to stock items, flagging low stock levels to relevant departments.
  • Issue shipping instructions to warehouses and logistics providers
  • Send out quotes and samples

About you:

  • Admin experience gained with a customer service office environment.
  • Strong customer focus with an emphasis on excellent customer service
  • IT literacy including Outlook, Word & Excel.
  • Process sales orders accurately, achieving the required delivery date
  • Process any order amendments in an accurate and timely manner to achieve required delivery date
  • Investigate and resolve any issues including delivery non-conformances or customer complaints
  • Excellent communicator with strong listening, written and verbal skills.
  • Professional, friendly and confident telephone manner.
  • High standards of numeracy, literacy and attention to detail.
  • Team player with a collaborative and ‘can do’ approach.
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