• Full Time
  • Worcester
  • Salary: £19792

Website redwoodsearch2 Redwood Search Recruitment Agency

Recruitment Agency

Customer Service Agent
Worcester
£19,792 per annum
37.5 hrs a week over 5 days (Monday-Friday 9-5)

Are you an individual who enjoys a fast paced work environment?

Do you thrive delivering excellent customer service?

Our client is looking for an enthusiastic individual to join their team in Worcester as a Customer Service Agent.
They key responsibility here is to manage communications from customers to achieve sales targets.

The Role:

  • Manage telephone calls from customers according to the agreed standard ensuring all required information is collected and sales targets are achieved (subscription and upsell)
  • Manage written correspondence from customers according to the agreed standard
  • Manage, organise, and update relevant data using database applications
  • Maintain detailed and accurate records
  • Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures
  • Follow chain of command in all aspects of the business giving the opportunity for all issues and concerns to be resolved appropriately.

Skills:

  • Customer Service experience is necessary for this role and administration skills are desirable.
  • Confident telephone manner
  • Excellent communication skills

Please contact Karen at Redwood Search Recruitment Agency, Worcester for more information on this opportunity.
[email protected]       0771 806053

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