Customer Service Agent
£19,792 per annum
37.5 hrs a week over 5 days (Monday-Friday 9-5)
Are you an individual who enjoys a fast paced work environment?
Do you thrive delivering excellent customer service?
Our client is looking for an enthusiastic individual to join their team in Worcester as a Customer Service Agent.
They key responsibility here is to manage communications from customers to achieve sales targets.
- Manage telephone calls from customers according to the agreed standard ensuring all required information is collected and sales targets are achieved (subscription and upsell)
- Manage written correspondence from customers according to the agreed standard
- Manage, organise, and update relevant data using database applications
- Maintain detailed and accurate records
- Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures
- Follow chain of command in all aspects of the business giving the opportunity for all issues and concerns to be resolved appropriately.
- Customer Service experience is necessary for this role and administration skills are desirable.
- Confident telephone manner
- Excellent communication skills
Please contact Karen at Redwood Search Recruitment Agency, Worcester for more information on this opportunity.
[email protected] 0771 806053