Website Redwood Search Recruitment Agency Worcester

My client is looking for a Customer Service Administrator to join their team initially on a 9-12 month fixed term contract in Worcester. 

This role offers an immediate start for an enthusiastic person to join their busy Customer Care department with a great working environment. This is a varied role where you will be providing a high level of service to customers. This is a fantastic opportunity to join a growing company and further develop your skills and experience.

Main duties:

  • Handle incoming calls, queries and complaints
  • Arranging and scheduling
  • Working closely with all internal departments and support teams
  • Processing and allocating urgent tasks to relevant departments
  • Proactively managing product status to ensure product movements are carried out within a given timeframe
  • Receiving and making business calls dealing with queries and complaints in an appropriate manner
  • Ensuring all accounts are administered within service levels of the individual contracts
  • Monitoring and responding to emails
  • Ensuring all aspects of invoicing for each contract are administered accurately and within agreed timescales
  • Day to day filing for all accounts
  • General administration duties

Skills and experience:

  • Previous experience in a Customer Service role
  • Excellent communication skills both written and verbal
  • Good organisational and prioritising skill
  • Driving licence required due to location of the office

Salary: £16,979 increasing after successful probation
Free on site parking + generous company benefits package

If you are interested in this position please contact Hannah Steer at Redwood Search recruitment agency Worcester

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