• Full Time
  • Redditch
  • 26,535k USD / Year
  • Salary: £26,535k

Website redwoodsearch2 Redwood Search Recruitment Agency Worcester

Customer Resolution Specialist – £26,535 per Annum

Redditch

We are excited to announce a new opportunity for a Customer Resolution Specialist to join our client’s team in Redditch. Our client is a leader in their industry and is committed to providing exceptional customer service while maintaining the highest ethical standards.

The Customer Resolution Specialist will be responsible for managing a portfolio of accounts, and communicating with customers to resolve complaints. The successful candidate will have excellent communication skills, a strong work ethic, and the ability to handle confidential information with discretion.

Key Responsibilities:

  • Handle and resolve customer complaints, inquiries, and issues in a timely and professional manner.
  • Build and maintain strong relationships with customers to ensure their needs are met.
  • Communicate effectively with customers via phone, email, and chat.
  • Collaborate with other teams to resolve complex customer issues.
  • Document customer interactions and follow up as necessary.
  • Stay up to date with company products and services to provide accurate and helpful information to customers.
  • Contribute to the continuous improvement of customer service processes and procedures.

Requirements:

  • Proven experience in customer service or complaint resolution role
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Ability to work well under pressure and meet deadlines.
  • Applicants will have to take part in a DBS check / CCJ before to employment.

In return the company offers:

  • This can be a full, part time or hybrid role depending on requirements with travelling distance to the Redditch office.
  • 28 days holiday (Including Bank Holiday)
  • Company Pension Plan
  • Career progression
  • Daily snacks and drinks available
  • Lovely break out areas.

If you would like to work for a reputable, market-leading company as a Customer Resolution Specialist apply today to find out more.

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