• Full Time
  • Worcester
  • Salary: £20-22K

Website redwoodsearch2 Redwood Search Recruitment Agency Worcester

Customer Co-Ordinator – Implementation Team

£20-22k

Worcester

This is a fast-paced and challenging role within the delivery team where a technical background will be a great advantage. Working within the team you will be delivering a premium service to over 4000 customers.

Ensuring the customers’ expectations and business requirements are met whilst delivering an accurate and timely solution.

DUTIES & RESPONSIBILITIES:

  • Ownership of the smooth, accurate and timely implementation of key services from suppliers to customers
  • Prioritise, plan and manage workload when faced with multiple tasks and work to deadlines and targets
  • Dealing with and resolving customer and supplier issues when processes fail
  • Establish and maintain relationships at the relevant levels with internal colleagues and external customers which may include off site visits with suppliers and customers
  • Control of monthly reconciliations, account updates, billing and associated reporting
  • Project a positive attitude and empathise with the customer throughout the resolution of their issue

CANDIDATE:

The role holder will be a member of the implementations team and will be able to work collaboratively with other members of that team across all key functions to achieve your objectives.

You will also:

  • Be able to prioritise your workload to ensure that we are focussed on the most important issues and opportunities
  • Be tenacious and have a creative approach with the ability to spot opportunities and solve problems, with good organisation skills and a high attention to detail
  • Have the ability to work consistently under pressure
  • Be able to work as part of a wide and varied team

Salaries and benefits will be based on current experience, and the individual opportunities, but for further information please contact Arlene Grey at Redwood Search recruitment agency Worcester.

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